Cheers MM.....precisely the reason I joined was to see for myself......the post was not a complaint but merely an observation and I am fully confident that most old members would help a newbie or person in need. I have in the past contacted Joe via email and I will say he has always been quick to reply, very helpful and has sorted out any problems. He also explained why forum is blocked until joining, and the reasons why each new member needs to be checked out---which I fully understand and agree with and so would most previous members I suspect
However, it still causes problems for people accessing site and newbies would not usually have the patience to persist with site. Most people don't like to ask for help---perhaps because they think it is something they are doing and not the site.....most newbies join the site to play a game immediately after they join the site...spending a half hour or more will deter most and their patience runs thin.....especially if there is no one around to help. Having said that, it is not the fault of anyone or the site ...but there should be ways to alleviate that and from my observations there are.....so here are a few suggestions that may help
** Upon registration an auto email gets sent to the persons email addy like this
Welcome Sharron123 great to have you here, in order to complete your registration or reactivate your account at Team FatCat, you need to confirm your email address by following the link below.The link below is to confirm but please be aware that for security reasons we need to manually activate the account after confirmation is received and as our management are all volunteers this could take 24- 48 hours ( not sure of the basic time length). We look forward to seeing you play at the site. If you have any problems or if there is no confirmation please email ( either Joe or Mufasa email). Thank you for your patience
Confirm Account
https://www.teamfatcat.com/account-confirmation/221/email?c=NiDRwuvBu4Cwu4th
Thanks for registering.
Team FatCat
*** When confirmation email is sent this is currently how it looks
Sharron123, the account you registered at Team FatCat has now been approved. You may now visit our site as a registered member.
https://www.teamfatcat.com/ this link should be redirected to the FAQ rather than to the face of forum ......I know there is no info there ...but if someone could take the time to make a list of ALL questions that are often asked e.g where do I go to play poker, the problem with firefox, Team registration posting in forum etc etc ---then newbies would probably go to that link if they strike trouble ......you could also have a list of those willing to help ---emails or contacts posted there should they need more help
Thanks for registering. Your registration is now complete.
Team FatCat
Personally I had no problem accessing tables and I am on firefox...i did click register and it said I couldn't (but I was too late) however when I clicked another tourney that was registering it continued with the same message---I ignored it and clicked registered again it finally took me there.....so think this should be fixed if possible
***......I have read some posts where members have asked for half hour games and although this would be more work for Joe ...I do think it is vital at this stage while membership is low...mainly for the reason that newbies need to playing as soon as possible to get them interested...waiting causes disinterest and they move on
Anyhow these are just a few observations...take what you can from it and I hope it helps in someway tcxx