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Sharron123
Shark
Shark
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Join date : 2013-09-18
Posts : 1374
Location : New Zealand

PostSubject: CRAZY   Sat Jan 06, 2018 11:30 pm

Honestly something needs to be done with log in/register to new site......I have recently needed to contact Joe to accept two members after they found it difficult to register at new site......I got them as far as registering but they could not play...nor could they join or see a team or its members. Now I DO know how to walk members through just about any set up and even though I have not joined the New fatcat I am willing to help any members coming to me for help...but this is ridiculous having new members finding it tough to join a free site....Up until two weeks ago non members of the site could read all forum messages...now that has been blocked---don't know why and nor do I know reasons for that....but I will say it is a backward step at the new Fatcat, especially when you are wanting new players to join or old players to return...patience runs a little thin when potential members cannot easily access site....please try to get it sorted for the sake of your NEW site...or you will have more just giving up. Cheers tc xxx
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MissMousse
Swordfish
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Join date : 2010-11-18
Posts : 2425
Age : 80
Location : Northern California

PostSubject: Re: CRAZY   Sun Jan 07, 2018 6:51 pm

Sharron, Gunslinger is the chief of the team. Contact him to send an invite to the new registered
players.

The new site is a little difficult at first to navigate, but becomes very easy.

Maybe now that you have joined, you'll be able to help them move around more easily.

Screwball and I have helped many that were new, if you need help either of us would gladly help you.
Diane

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Sharron123
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Join date : 2013-09-18
Posts : 1374
Location : New Zealand

PostSubject: Re: CRAZY   Tue Jan 09, 2018 3:28 pm

Cheers MM.....precisely the reason I joined was to see for myself......the post was not a complaint but merely an observation and I am fully confident that most old members would help a newbie or person in need.   I have in the past contacted Joe via email and I will say he has always been quick to reply, very helpful and has sorted out any problems.  He also explained why forum is blocked until joining, and the reasons why each new member needs to be checked out---which I fully understand and agree with and so would most previous members I suspect

However, it still causes problems for people accessing site and newbies would not usually have the patience to persist with site.  Most people don't like to ask for help---perhaps because they think it is something they are doing and not the site.....most newbies join the site to play a game immediately after they join the site...spending a half hour or more will deter most and their patience runs thin.....especially if there is no one around to help.  Having said that, it is not the fault of anyone or the site ...but there should be ways to alleviate that and from my observations there are.....so here are a few suggestions that may help

**  Upon registration an auto email gets sent to the persons email addy like this

Welcome Sharron123 great to have you here, in order to complete your registration or reactivate your account at Team FatCat, you need to confirm your email address by following the link below.The link below is to confirm but please be aware that for security reasons we need to manually activate the account after confirmation is received and as our management are all volunteers this could take 24- 48 hours ( not sure of the basic time length).  We look forward to seeing you play at the site.  If you have any problems or if there is no confirmation please email  ( either Joe  or Mufasa email).  Thank you for your patience
Confirm Account
https://www.teamfatcat.com/account-confirmation/221/email?c=NiDRwuvBu4Cwu4th

Thanks for registering.
Team FatCat

***  When confirmation email is sent this is currently how it looks

Sharron123, the account you registered at Team FatCat has now been approved. You may now visit our site as a registered member.
https://www.teamfatcat.com/   this link should be redirected to the FAQ rather than to the face of forum ......I know there is no info there ...but if someone could take the time to make a list of ALL questions that are often asked e.g  where do I go to play poker, the problem with firefox, Team registration posting in forum etc etc ---then newbies would probably go to that link if they strike trouble ......you could also have a list of those willing to help ---emails or contacts posted there should they need more help

Thanks for registering. Your registration is now complete.
Team FatCat

Personally I had no problem accessing tables and I am on firefox...i did click register and it said I couldn't (but I was too late) however when I clicked another tourney that was registering it continued with the same message---I ignored it and clicked registered again it finally took me there.....so think this should be fixed if possible

***......I have read some posts where members have asked for half hour games and although this would be more work for Joe ...I do think it is vital at this stage while membership is low...mainly for the reason that newbies need to playing as soon as possible to get them interested...waiting causes disinterest and they move on

Anyhow   these are just a few observations...take what you can from it and I hope it helps in someway  tcxx
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